Aurettique's Return Policy

At Aurettique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day hassle-free return policy. Please review the details below to understand how our returns process works.

1. Eligibility

  • You may return items within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.

  • Proof of purchase (order number or receipt) is required for all returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return.

  2. Pack Your Item: Securely pack the item in its original packaging, including all tags and accessories.

  3. Ship Your Return: Send the item to the following address:

Return Address:
HK MORNINGSTAR TRADING LIMITED
UNIT 1507C, 15/F., EASTCORE,
398 KWUN TONG ROAD, KWUN TONG,
HONG KONG

3. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

  • We recommend using a trackable shipping method to ensure your return is received.

4. Refund Process

  • Once we receive your returned item, it will be inspected to ensure it meets our return conditions.

  • Refunds will be processed within 5-7 business days after the item is approved.

  • Refunds will be issued to the original payment method used for the purchase.

5. Exchanges

  • If you would like to exchange an item for a different size, color, or style, please contact us at [email protected] for assistance.

  • Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide instructions for returning the item and arrange a replacement or refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or damaged.

  • Items without original tags or packaging.

  • Final sale items (clearly marked at the time of purchase).

8. Contact Us

If you have any questions about our return policy, feel free to contact us:

Thank you for shopping with Aurettique! We value your trust and are here to ensure your shopping experience is seamless and enjoyable.